Refund policy

At Trail Tokens, we want you to be completely satisfied with your purchase. Please read our policy carefully before ordering.

1. Returns

  • Due to the nature of our products (collectable metal tokens, patches, and outdoor accessories), we cannot accept returns for change of mind.

  • Returns are only accepted if items are defective, damaged during shipping, or incorrect.

  • To request a return, please contact us within 14 days of receiving your order.

2. How to Request a Return

To initiate a return, email us at info@trailtokens.co.uk with:

  1. Order number

  2. Photo of the item and the issue

  3. Brief description of the problem

We will review your request and provide instructions for returning the item.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, except in cases where we sent a defective or incorrect item.

4. Exchanges

  • Exchanges are handled as a return of the original item and a purchase of a new item.

  • Please follow the return process above and place a new order for the replacement item.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us immediately.

  • We may request photos of the damage for verification.

  • We will replace the item at no additional cost or issue a full refund.

6. Non-Returnable Items

  • Custom or personalised tokens are non-refundable.

  • Items returned without prior approval will not be accepted.

7. Shipping Returns

  • You are responsible for the return shipping cost, unless the item is defective or incorrect.

  • We recommend using a trackable shipping service. Trail Tokens is not responsible for lost or damaged return packages.

Contact Us

For any questions or return requests:
Email: info@trailtokens.co.uk

Effective Date: 14/01/2026