Shipping policy
We aim to get your collectable hiking tokens to you as quickly and safely as possible. Please read our shipping policy carefully.
1. Processing Time
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All orders are processed within 2–5 business days (Monday–Friday) after payment is received.
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Orders placed on weekends or holidays will begin processing the next business day.
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During peak seasons or promotional periods, processing may take longer.
2. Shipping Methods & Delivery Time
We offer the following shipping options (adjust based on your carrier):
| Shipping Method | Estimated Delivery Time* |
|---|---|
| Standard (UK) | 3–7 business days |
| Express (UK) | 1–3 business days |
| International Standard | 7–21 business days |
| International Express | 3–7 business days |
*Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or carrier issues.
3. Shipping Costs
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Shipping costs are calculated at checkout based on your location and selected shipping method.
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International shipping fees vary by destination.
4. Order Tracking
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Once your order ships, you will receive a tracking number via email.
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You can use this to monitor your package until it arrives.
5. Lost or Damaged Packages
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Trail Tokens is not responsible for packages lost or damaged during transit.
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For lost or damaged international shipments, we recommend purchasing shipping insurance at checkout.
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If your item arrives damaged, please contact us immediately at info@trailtokens.co.uk with photos. We will replace defective or damaged items.
6. Shipping Restrictions
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Currently, we ship to United Kingdom/worldwide.
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Some remote or restricted locations may incur additional shipping fees or delays.
Contact Us
If you have any questions about shipping or your order:
Email: info@trailtokens.co.uk
Effective Date: 14/01/2026