Terms of service

Welcome to Trail Tokens. By accessing or using our website and purchasing products, you agree to be bound by these Terms of Service. Please read them carefully.

1. General

  • Trail Tokens (“we,” “us,” “our”) is a direct-to-consumer ecommerce brand selling collectable metal hiking tokens and outdoor accessories.

  • By using our website and purchasing products, you agree to comply with these terms, our Privacy Policy, and all applicable laws.

2. Products

  • Our products are collectable metal tokens, patches, and outdoor accessories.

  • Product descriptions, images, and specifications are provided for illustration purposes. We make every effort to accurately display colours, sizes, and features, but actual products may vary slightly.

3. Ordering & Payment

  • Orders are placed through our website using accepted payment methods.

  • Prices are in GBP (£) and may change without notice.

  • Payment is processed securely; you must provide accurate billing information.

  • We reserve the right to cancel any order due to inventory errors, payment issues, or fraud concerns.

4. Shipping & Delivery

  • We ship within [your region / worldwide].

  • Estimated delivery times are provided but not guaranteed.

  • Risk of loss passes to you upon delivery to the carrier.

  • Shipping fees are non-refundable.

5. Returns & Refunds

  • Trail Tokens are non-consumable, durable goods.

  • Returns or exchanges are accepted only for defective or damaged items.

  • To request a return, contact us within 14 days of delivery.

  • Refunds are issued upon receipt and inspection of returned items.

  • Custom orders or personalised items are non-refundable.

6. Intellectual Property

  • All designs, logos, images, and text on the website and products are the property of Trail Tokens.

  • You may not copy, reproduce, or distribute any content without express written permission.

7. Limitation of Liability

  • Trail Tokens is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.

  • Our liability for any claim shall not exceed the purchase price of the product giving rise to the claim.

8. Indemnification

You agree to indemnify and hold Trail Tokens, its affiliates, and employees harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our products.

9. Governing Law

These Terms of Service are governed by the laws of United Kingdom. Any disputes shall be resolved in the competent courts of this jurisdiction.

10. Changes to Terms

Trail Tokens may update these Terms at any time. Changes will be posted on the website with the “Effective Date” updated. Your continued use of the website constitutes acceptance of the updated Terms.

11. Contact Information

For questions about these Terms or your order, please contact:
Email: info@trailtokens.co.uk

Effective Date: 14/01/2026